How can an interviewer effectively manage a hostile interviewee?

Remaining calm and listening actively is essential for managing a hostile interviewee effectively. This approach fosters a sense of safety and respect, encouraging the interviewee to express their thoughts and feelings. When an interviewer maintains a composed demeanor, it helps to de-escalate tension, making it more likely that the interviewee will open up.

Active listening demonstrates that the interviewer values the interviewee's perspective, even if it is hostile. This technique includes nodding, reflecting back what the interviewee has said, and asking clarifying questions. Such practices can help to build rapport and create an environment in which the interviewee feels heard and understood, reducing their defensiveness.

Conversely, aggressive and confrontational behavior can exacerbate hostility, making the interviewee more resistant to answering questions or cooperating. Avoiding questions entirely undermines the purpose of the interview, while ignoring the interviewee's emotions can intensify feelings of resentment or anger. A calm and attentive approach is far more effective in achieving a productive and informative discussion.